Support
Need help? Write to support@tilkly.com. Tell us what happened in a few clear steps. We reply within two working days.
Inside the game, Settings → Help → Contact Support sends the same message. It can add your app version and device details, which helps us find the problem faster.
A purchase did not arrive
Coins and memberships arrive after Google confirms your payment. This normally takes only a few seconds. If you paid and nothing arrived:
- Close and reopen the game. A purchase stopped by a lost connection should finish when the game starts again.
- Check you are signed in with the same Google account you paid with.
- Still missing? Email us the order number from your Google Play receipt. Do not send us your card details; we do not need them and cannot use them.
For a refund, ask Google first, under the Play refund policy. We can fix a missing item, but Google handles the payment.
Cancelling Inner Circle
Open the Play Store. Go to Payments & subscriptions, then Subscriptions, and cancel there. Google handles the billing, so we cannot cancel it for you. Your benefits continue until the end of the time you paid for.
Progress is missing on a new device
Progress syncs to the Google account you signed in with. Guest progress lives on one device only and cannot be recovered after an uninstall. Sign in with the same Google account and wait a moment. If something is still missing, write to us and name a mission you finished. That helps us find the problem.
Reporting a bug
The three things that help most:
- what you did, step by step, before it went wrong;
- what you expected, and what happened instead;
- your device model and Android version.
A screenshot or short screen recording can help a lot.
Reporting another player
Use the Report button on the feed item, or block the player from their profile. The report includes the item you saw, so we can check it properly.
Privacy, data and deletion
To get a copy of your data, fix it, or ask a privacy question, write to privacy@tilkly.com. To delete your account, use Settings → Data → Delete Account or the delete account page. You do not need to email us first.
Postal address
Jyoti Singh, trading as Tilkly
Appt 4113, 169 Avenue de Grande Bretagne, 31300 Toulouse, France